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How would you prefer to talk to us?


Do you have a question? We can help you through our email channel.

help@nubank.com.brExternal Link


You can call Nubank's 0800 number at any time:

0800 608 6236External Link


Do you need help right now? Contact our customer service via chat.

Just open the chat function in your app.External Link

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We have gathered together all the information you want here.

press@nu.bankExternal Link


Have you already talked to us and still
need to resolve your issue? Our Ombudsman
will be glad to look into your case.

Our service hours are Monday-Friday from 9 AM to 6 PM
(São Paulo/SP time).


If you have a proposal for sponsorships, partnerships
or publicity, reach out to us here:

marketing@nubank.com.brExternal Link