How would you prefer to talk to us?


Do you have a question? We can help you through our email channel.


You can call Nubank's 0800 number at any time:

0800 591 2117


Do you need help right now? Contact our customer service via chat.

Just open the chat function in your app.

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Have you already talked to us and still need to resolve your issue? Our Ombudsman will be glad to look into your case.

0800 887 0463

Our service hours are Monday-Friday from 9 AM to 6 PM (São Paulo/SP time).


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